Frequently Asked Questions

My Store ships to a wide range of countries including the United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States, and South Africa. Please note that shipping availability may vary by country.

Shipping costs are not included in the prices displayed on our store. Shipping is not taxed. For standard shipping, there is a flat rate of $5.95 for orders under $50 within the US. Express shipping is available for $12.95 with 1-2 day delivery. International shipping costs vary by location and are calculated at checkout.

Standard shipping within the continental US typically takes 3-5 business days for orders over $50, and 7-14 business days for international orders. Express shipping is available for 1-2 business days within the US and varies for international destinations. Tracking information is provided once your package ships.

Yes, you can track your order once it has been shipped. We provide tracking information via email for all orders. Tracking allows you to monitor the status of your shipment and estimate the delivery date. If you encounter any issues with tracking, please contact us for assistance.

My Store has a flexible return policy. You can return items within 30 days of receipt for a full refund or exchange. To initiate a return, please contact us at feelthecoin@gmail.com with your order number and a description of the issue. Once we receive your return request and verify the condition of the item, we will process your refund or exchange. Note that shipping costs for returns are the customer's responsibility.

My Store accepts payments in USD only. We do not currently support any digital wallets. To make a purchase, you can use any major credit or debit card that accepts USD. Please ensure your payment information is accurate to complete your transaction successfully.

My Store does not charge any transaction fees for payments made in USD. However, your bank or credit card provider may impose their own fees for international transactions. These fees are not reflected in the prices on our website and are the responsibility of the customer.

If your payment is declined, please check the following: ensure your card has sufficient funds, verify that your card supports online transactions, and confirm that your card details are entered correctly. If the issue persists, contact your bank or card issuer for assistance. Alternatively, you may try using a different payment method or contact us for further support.

We take the security of your payment information very seriously. All transactions are processed securely using industry-standard encryption protocols. Your payment information is handled by a trusted third-party payment processor and is not stored on our servers. We comply with all relevant security standards to protect your financial data.

Currently, My Store does not offer gift cards. However, you can use a discount code during checkout if one is available. If you need a gift card option, please contact us at feelthecoin@gmail.com to discuss potential solutions or future implementations.

Once your order is placed and payment is confirmed, it typically takes 1-3 business days for order processing. This includes preparing your items for shipment and generating your packing slip. After processing, we will notify you via email with your tracking information.

Once an order has been placed and payment is confirmed, it generally cannot be changed or canceled. However, if you need to make changes before your order is processed, please contact us immediately at feelthecoin@gmail.com. For any issues after the order has been processed, please refer to our return policy.

If your order is delayed beyond the expected delivery time, please first check your tracking information. If there are no updates, contact us at feelthecoin@gmail.com with your order number. We will investigate the delay and provide you with an update as soon as possible.

Once your order has shipped, you will receive an email notification with your tracking information. This email includes the shipping carrier, tracking number, and an estimated delivery date. You can use the tracking number to monitor the status of your shipment.

Customer accounts are optional at My Store. You can make a purchase without creating an account by providing your email and shipping information during checkout. However, creating an account allows you to save your shipping and payment information for future orders, making the checkout process faster.

My Store offers a 30-day return policy. You can return items within 30 days of receipt for a full refund or exchange. To initiate a return, please contact us at feelthecoin@gmail.com with your order number and a description of the issue. Once we receive your return request and verify the condition of the item, we will process your refund or exchange. Note that shipping costs for returns are the customer's responsibility.

To initiate a return, please contact us at feelthecoin@gmail.com with your order number and a detailed description of the issue. Once we receive your request and verify the condition of the item, we will provide you with instructions on how to return the item. Please ensure the item is in its original condition and packaging to avoid any issues with the return process.

Once we receive and verify your returned item, we will process your refund. Refunds are typically issued to the original payment method within 5-7 business days after we receive the returned item. Please allow additional time for your bank to process the refund. If you have any issues with your refund, please contact us at feelthecoin@gmail.com.

Yes, you can exchange an item for a different size or color within 30 days of receipt. To initiate an exchange, please contact us at feelthecoin@gmail.com with your order number and a description of the item you wish to exchange. Once we receive your request and verify the condition of the item, we will provide you with instructions on how to return the item and receive your exchange.

Certain items may be non-returnable due to hygiene or damage reasons. These include but are not limited to items that are opened or damaged. If you believe you have received a defective item, please contact us at feelthecoin@gmail.com within 30 days of receipt for assistance. We will do our best to resolve the issue to your satisfaction.

My Store takes the protection of your personal information very seriously. We use industry-standard encryption protocols to secure all transactions and handle your payment information through a trusted third-party processor. We do not store your payment information on our servers. We comply with all relevant security standards to protect your financial data and only use your personal information as described in our Privacy Policy.

My Store collects personal information directly from you through our services, including contact details, order information, and account information. We may also automatically collect usage data through cookies and similar technologies. We obtain information from third parties, such as payment processors, to fulfill your orders and provide services. For more details, please refer to our Privacy Policy.

Depending on where you live, you may have rights regarding your personal information, including the right to access, delete, correct, and port your information. You may also have the right to opt out of the sale or sharing of your information and to restrict processing. For more details, please refer to our Privacy Policy. You can exercise these rights by contacting us at feelthecoin@gmail.com.

We retain your personal information for as long as necessary to fulfill the purposes outlined in our Privacy Policy, including to maintain your account, provide services, comply with legal obligations, resolve disputes, and enforce our policies. We will not retain your personal information longer than necessary.

Yes, you can opt out of personalized advertising. If you are located in the United States, you can use the Global Privacy Control (GPC) signal to opt out of certain uses or disclosures of your information. To learn more, visit https://globalprivacycontrol.org/. If you are located in the European Economic Area (EEA), you may have the right to opt out of targeted advertising. For more details, please refer to our Privacy Policy.